- WHERE CAN I BUY MYEQUILIBRIA GYM EQUIPMENT?
All our products can be purchased online in this digital online shop. We plan to open an office and showroom in Hong Kong by the end of October 2020
- WHAT COUNTRIES DO YOU SHIP TO?
We offer free delivery for any purchase to clients in Hong Kong, Macao and key cities in China. We can also ship worldwide, buyers from other countries please send enquiry to [email protected] to see if we can sell any particular products to your place.
- DO YOU HAVE A STOCK OF GOODS, THAT I CAN FIND IN YOUR ONLINE STORE?
Not yet, all the same these are premium products and they are made according to the individual needs of the buyer. Nevertheless, we are now starting to form stocks in our European warehouse, which means that the delivery time for MyJewels and MyMandala category equipment will be reduced to 5-7 days.
- WHAT PAYMENT OPTIONS DO I HAVE?
Right now - only Direct Bank Transfer, Card payments processing should be launched by the end of September. Our trading currency is Hong Kong Dollar
- I PLACED AN ORDER AND PAID ALREADY, IS MY BUYING ORDER BEING ATTENDED? SHOULD I CALLl?
After placing your order online, in addition to an instant automatic email response, on or before the next business day you will also receive a man-written email from us confirming your order, payment (if paid) and delivery day range. Calling us is not necessary although we are always happy to listen to your questions and talk to you in details over the phone if you want.
- HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Your order will be shipped through SF Express directly from METALCO factory or MyEquilibria Nord warehouse in Lithuania and will arrive within 8-10 weeks from the date you made your payment. Typical production time is 8 weeks, but we try to keep it as short as possible
- IS MY PURCHASE COVERED BY ANY WARRANTY?
Yes, all your purchase with MyEquilibria Hong Kong is protected with a 5 day faulty product exchange warranty should there be any defects in the product materials or manufacturing or shipping mishandling.
- WHAT IS THE FAULTY PRODUCT EXCHANGE POLICY?
We hope that our products will meet and exceed all of your expectations. However in very rare cases, should there be any product defects due to bad product materials, bad manufacturing practice or careless shipping handling during delivery, please take digital pictures showing defect(s) of the faulty product(s) and then send to [email protected] within 5 calendar days after delivery. We will arrange same equipment replacement as soon as possible.
- HOW ARE YOU GOING TO HANDLE MY PERSONAL ADDRESS AND PHONE NUMBER AFTER I HAVE FINISHED THE TRANSACTION WITH MYEQUILIBRIA?
All information you input in the online order form is used for delivery purposes only by MyEquilibria Hong Kong. Our delivery address database is daily encrypted and protected by double layered passwords that are safe guarded by the general manager. All this information won’t be accessible to any other party and we will not supply or sell your personal information to any other businesses or persons.
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